RoofDash

Support

We're here to help.

Questions about posting a project, unlocking a contractor, or managing your city subscription? Find quick answers below, or reach our team directly.

Contact us

Pick the channel that works best for you. Our support team is based in Texas and typically replies within one business day.

In-app chat

Open the Roof Dash app and tap the help icon to chat with us in real time during business hours.

Open the app →

Phone

Prefer to talk it through? Call us Monday–Friday, 8am–6pm CT and we'll walk you through it.

(817) 555-0133 →

For project owners

Is posting a project really free?
Yes. Posting a roofing or remodeling project, receiving proposals, and comparing bids is completely free. You only pay $10 when you choose to unlock a contractor's full proposal and contact details.
What does the $10 unlock include?
Unlocking reveals the contractor's full proposal, company details, and direct contact, and opens real-time chat with them. You unlock pros one at a time, only when you're ready to talk — there's no obligation to unlock everyone who bids.
How are contractors vetted?
Every contractor uploads insurance, licensing, and company information that we validate before they're allowed to bid. Verified pros carry a badge so you know exactly who you're dealing with.

For contractors

How does the city subscription work?
Your base plan covers one city. You can add more cities anytime at a lower per-city rate. You'll get instant alerts whenever a new project is posted in any city you actively serve.
How do I get the verified badge?
Upload your insurance, license, and company documents in the app. Once our team validates them — usually within one business day — your verified badge appears on every proposal you send.
Are there commissions on the jobs I win?
Never. Roof Dash takes no commission on the work itself. You pay a predictable city subscription — what you earn on each job is entirely yours.

Billing & coverage

What is the $100 project coverage?
Every connection on Roof Dash includes a reference coverage of up to $100, giving owners added peace of mind and helping contractors compete on a trusted, level playing field.
How are payments handled?
All payments are encrypted and processed securely. Roof Dash never stores your full card number. Owners are charged only when they unlock a connection; contractors are billed on their subscription cycle.
Can I redeem an early-access coupon?
Yes — roofing companies who join early can apply discount codes to their subscription at checkout. Enter your code on the payment screen and the discount applies automatically.

Still stuck?

Reach our Texas-based team and we'll sort it out.

Email support